Frequently asked questions

Three simple steps: you pick a time on this page and pay securely by card — the time is yours as soon as you pay. At that time, the doctor calls you on WhatsApp for your video consultation. Afterwards, any documents you need are sent to your e-mail. You don't have to wait by the phone all day — you choose the hour.

Every day, from 8am to 10pm Brazil time (GMT-3) — weekends included. All the times you see when booking are in Brazilian time, so if you're writing from another country, check the time difference before you pick a slot.

English or Spanish — you choose. The whole consultation happens in your language, so you don't need any Portuguese to explain your symptoms or understand the doctor's advice.

Anywhere in Brazil. The consultation is online, so you can be seen from your hotel, your rental or wherever you are, in any city — big or small.

A doctor licensed in Brazil and registered with the CRM (the Brazilian medical council) — the same registration that appears on your prescription and makes it valid at the pharmacy. You'll be told the doctor's name and registration number when your consultation is confirmed.

Emergencies need in-person care: call 192 (SAMU, the free public emergency service) or go to the nearest emergency unit. Online consultation is not for emergencies.

One flat price per consultation, shown before you confirm — no subscription. You'll see the current price on the booking page before you pay.

By card, on a secure page. International cards from any country are accepted — no Brazilian bank account or Brazilian card needed. You pay when you book, and that payment is what confirms your time.

Yes. We issue an invoice with the consultation described in English, which is what travel insurers usually ask for when you claim the cost back. Just tell us the name and address that should appear on it and we'll send it to your e-mail.

Yes, in most cases — the prescription is digital, signed by the doctor and valid at pharmacies anywhere in Brazil, with a code the pharmacist can check. It reaches your e-mail after the consultation, and you simply show it on your phone at the counter. Controlled medicines need a special type of prescription (see the question on controlled medicines below), so tell the doctor what you take and they'll explain exactly how it works in your case.

Yes, when the doctor considers it appropriate after the consultation. In Brazil these medicines need a special prescription, and PresençaMed issues it digitally under Anvisa's rules (RDC No. 1,000/2025) — it arrives on your phone, ready to show at the pharmacy. Examples: medicines for anxiety or sleep such as clonazepam, alprazolam or zolpidem; stimulants such as methylphenidate (Ritalin); and strong painkillers such as morphine. Appetite suppressants are not prescribed.

Adderall itself isn't sold in Brazil — it's a mix of amphetamine salts, and that specific combination isn't available here. The closest option is methylphenidate (Ritalin), which is also a controlled stimulant. Mention it when you book, and the doctor will assess in the consultation whether it's appropriate for you.

Some medicines can't be prescribed by PresençaMed online, whatever the reason for the consultation — among them appetite suppressants such as sibutramine. If that's what you need, tell us before you book: we'd rather tell you now than charge you for something we can't do.

A prescription from your own country isn't valid at a Brazilian pharmacy — it's the most common reason travelers contact us. In the consultation, the doctor reviews what you were taking and, if appropriate, issues a Brazilian prescription so you can continue your treatment here. Have a photo of the original prescription or the medicine box at hand — it makes the consultation quicker.

Yes — a medical certificate in English, issued after the consultation and only when the doctor finds it clinically appropriate. It isn't something we can issue on request without seeing you. If you need it for an airline, an insurer or your employer, mention it during the call so the doctor writes it for that purpose.

Yes. The doctor can issue a lab test request, which private laboratories in Brazil accept. The laboratory charges its own fee, separate from the consultation. We don't issue requests for imaging — X-ray, ultrasound, CT or MRI.

No. You don't need a CPF, a Brazilian ID or a Brazilian address to be seen or to have your prescription accepted at a pharmacy. Your passport number is enough — and we only ask for it if you'd like it on the invoice for your insurer.

Yes, and you can do it yourself. The confirmation message we send you has a link: open it and pick another time. You can change it once, up to one hour before your consultation, at no extra cost — it's the same consultation. After that, or if you need to change it a second time, just write to us.

It's a video call on WhatsApp, on the same number you booked with. Nothing to install, no account to create, no waiting room. Keep your phone with you at the time you chose — the doctor calls you.