Often yes — but check your policy
Many travel and international health insurance policies reimburse an outpatient or telemedicine consultation abroad, including in Brazil. Coverage and the way you claim vary by insurer, so read your policy's medical/outpatient section or ask your provider before or after the consultation.
What to keep for a claim
- The invoice/receipt for the consultation (with the provider's details).
- The medical report or prescription issued by the doctor.
- Proof of payment.
With PresençaMed you receive an invoice and, when appropriate, a digital prescription — the documents most insurers ask for.
How to claim
Most insurers let you either pay and get reimbursed, or pre-authorise. For a small online consultation, paying and claiming afterwards is usually simplest: keep the invoice and report, then submit them through your insurer's app or website.
Book an online consultation and you will receive the invoice by e-mail.
Frequently asked questions
Will my travel insurance pay for an online doctor?
Many policies reimburse outpatient or telemedicine consultations — check your policy's medical coverage and claim process.
What document do I need to claim?
Usually the invoice/receipt plus the medical report or prescription. PresençaMed provides these.
Do I pay first?
For a small online consultation you normally pay first and claim reimbursement afterwards.